Recent Posts

Biohazard Remediation

3/19/2019 (Permalink)

SERVPRO of West Amarillo provides a wide variety of services, including biohazard remediation. We have production technicians that are highly-trained to handle biohazard situations and very professional in these given situations. SERVPRO of West Amarillo team members are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. We will take extremely great care of you and do our best to make it “Like it never even happened.”

Listed below are the biohazard services we currently provide:

  • bodily fluid cleanup
  • vandalism cleanup
  • crime scene cleanup, such as fingerprinting dust, tear gas, etc.
  • methamphetamine laboratory cleanup
  • cleanup of mouse, bird, or any other animal droppings

In the event of a rare biohazard situation not mentioned, call the office to see what services we can provide for you in that said situation. SERVPRO of West Amarillo would love to care for you in your time of need. If you ever find yourself in a messy situation that may require professional biohazard cleanup, call our office at (806) 331-4555!

Air Duct Cleaning Benefits

3/18/2019 (Permalink)

Did you know?

  • 1 in 5 Americans suffer from allergies found in indoor air.
  • Recent research shows that 1/10” of dust on indoor coils can reduce performance by 21%.
  • Homes without annual duct cleanings have much more visible dust in the home than those with cleanings.

The Benefits of Air Duct Cleanings:

  • The electricity bill may decrease, as efficiency of your HVAC system increases.
  • This may remove pet dander from the air of your home.
  • Regular cleanings help aid in fire prevention.
  • It removes allergens and unpleasant odors.
  • It reduces costly HVAC system replacements or repairs.
  • It may reduce the risk of mold.
  • Cleaning air ducts annually increases air quality and leaves fresher air circulating throughout the home on a day-to-day basis.

Springtime Water Damages

3/11/2019 (Permalink)

The spring months are approaching quickly as we wrap up the last stretch of winter. While we are relieved that the season of freezing, bursting pipes is finally over, we are approached with yet another risk—the rainy season. There are many ways for rainwater to cause a water damage in your home. Whether it be a damaged roof allowing leakage, a slab leak, a flooded crawlspace, or other situations, SERVPRO of West Amarillo is here to help with any and all your restoration needs.

Preventing Water Damage

Prevention is key—there is no such thing as being too safe when it comes to a potential (and costly) water damage. While you can’t prevent a flood or any other natural disasters, there are a few things that you can do that could be helpful during Spring to prevent water damage from occurring in your home:

  • Inspect your roof. Missing shingles and other problems with the roof could easily cause rainwater to seep through, causing water damage to your home.
  • Clean the gutters regularly. The gutters are designed to capture water and direct it away from the home, but they will not do this correctly if filled with dead leaves, twigs, etc. that were deposited there from previous fall and winter seasons.
  • Make sure your windows aren’t leaking. When approaching spring, it is never a bad idea to assure that your windows are caulked and sealed to prevent any possible leakage.
  • Test your window AC units. Spring time means warmer weather, and in many cases, that means it is finally time to turn on the air conditioner! Window air conditioning units sometimes can leak water in the home or when not sealed properly, rain can enter around the AC unit. It’s best to pay close attention to this when first installing the air conditioning unit for the warmer months.
  • Pay attention to your foundation. If you know of any prior damage to your foundation, whether it be a concrete slab or pier and beam, make sure to have it fixed before the spring season. It could mean the difference of having a water damage versus preventing one.
  • Know your area’s flood risk. Does your area receive regular spring rainfall? Do you live in an area that is more susceptible to flooding? If so, do you have an evacuation plan? Staying alert is always advised.

What to Do in the Event of a Water Damage

As previously stated, you cannot prevent all floods and natural disasters from taking a toll on your home. Below are some tips that SERVPRO of West Amarillo recommends in the event of water damages:

  • Call SERVPRO of West Amarillo at (806) 331-4555 so that we can be on the scene as quickly as possible to prevent further damage.
  • Call your insurance and file a claim. Have the claim number and any adjuster information ready so that we can assess the situation with your insurance company. Our experienced office staff will be in direct contact with your insurance throughout the entire process to relieve as much stress from your shoulders as possible.
  • Remain calm. We understand that the situation is a very stressful and it can be hard to remain collected but rest assured that SERVPRO of West Amarillo’s team of trained and trustworthy technicians will do their absolute best to restore your home and make it “Like it never even happened.”
  • Avoid any rooms that may have standing water. There are electrical shock hazards that are associated with standing water, and it is never a good idea to risk it.
  • Turn off the circuit breaker for all affected areas.
  • Move any moisture-sensitive/valuable objects to a dry, safe area. This could be electronics, art objects, documents, etc. Do not put yourself at risk to do so, but if possible, this is always a good idea.

Sewer Damage in Dalhart, TX

3/5/2019 (Permalink)

A recent sewage backup caused a business in Dalhart to have a basement flood. This photo was taken before SERVPRO of West Amarillo's crew began performing mitigation services. The job may look overwhelming in the photo, but we were able to graciously tackle it! We pride ourselves on our ability to serve the entire Texas panhandle and leave a trail of happy customers along the way!

What to Expect: Guidance in the Process of Water Damage Restoration

3/5/2019 (Permalink)

There are many steps that a customer may or may not know about when it comes to a water damage. Truth be told, the customer may rarely know what to expect at all when in such a stressful situation. SERVPRO of West Amarillo is here to help guide you through the water damage process.

Step 1 – Making the Call

Contact SERVPRO of West Amarillo for any and all water damage needs. Washing machine or dishwasher leaks? Toilet back-ups? Burst or leaky pipes? Hot water heater issues? Flooded crawlspace? SERVPRO of West Amarillo has emergency crews prepared for any situation 24/7. In addition to calling us, if you have home insurance, it is a good idea to call and file a claim, as water damages can often be more expensive than expected. Make sure to have the claim number and, if possible, adjuster information ready. Our office staff will be in direct contact with the insurance company throughout the entire process so that we can relieve as much stress as possible from the customer.

Step 2 – Assessment of the Damage

Our experienced and trustworthy crew will arrive on the scene as soon as possible to not only bring you peace of mind, but inspect the property’s water damage, determining the type of water damage and which areas are affected. This is crucial to setting up a plan for your home, in hopes to prevent any further damage and dry as fast as possible.

Step 3 – Water Extraction

In many water damages, there are hundreds to thousands of gallons of water that must first be extracted so that we can begin the drying process. Our crew will use powerful pumps and vacuums to remove this excess water. This is typically done as soon as we get onto the scene by our crew, while the Production Manager or Crew Chief assesses the damage and provides friendly customer service to you.

Step 4 – Dehumidifying and Drying the Home

After extracting the excess water, our highly trained crew will set specialized equipment to dry all areas of the home, even the hard to reach areas. If some things are taking longer to dry or we determine that they are ruined or cannot dry, be prepared for the removal of baseboards, partial drywall removal, and/or removal of carpet/pad/flooring. This is nothing to panic over, it is a normal part of the process and sometimes must be done to prevent a future mold problem.

Step 5 – Cleaning and Sanitization of the Home

Water damage does not discriminate—it can damage more than just your flooring and walls in your home. Things like furniture, clothing, and other personal items could be damaged by the water as well. Not to fear, SERVPRO of West Amarillo has technicians that are trained to clean restorable items. They will also sanitize the home and items with antimicrobial treatment to prevent any future growth. Any lingering odor can either be eliminated with air scrubbers or fogging equipment.

Step 6 – Restoring Your Home

The last step of the water restoration process is restoring your home to its condition before your water damage. Depending on the extent of the damage, this step can be as minor as placing the baseboards back or replacing drywall panels, but in some cases can be as major as rebuilding entire rooms.

Exposing Mold Myths

3/4/2019 (Permalink)

It is common for mold to be found in homes everywhere. It is usually found in dark, warm, moist, and stagnant areas of the home, such as bathrooms, behind appliances, around AC units, around leaky windows, underneath sinks, etc. When it comes to mold, there are a lot of facts, myths, and misunderstandings that are tossed around regularly. SERVPRO of West Amarillo is here to help clear up common mold misconceptions.

MYTH: Your house should be completely mold-free.

Mold spores are part of the natural environment and are found in the air not only in the outside world, but the inside world as well. It is nearly impossible to keep an entire home completely sterilized down to the last mold spore, but even if it is attainable, it isn’t completely necessary. Mold usually only becomes an issue when found in unhealthy amounts, such as visible colonies.

MYTH: Every mold is “Black mold” or just as dangerous.

Mold comes in all colors, shapes, forms, and kinds, but not all mold is the notoriously dangerous “Black mold.” It is best to have a certified mold tester to help with any potential mold case, because they will be able to help identify molds and whether they are toxic. Only certain mold spores produce toxins, and they will only produce the toxins under certain circumstances. Even in the event that the spores are producing toxins, it is rare that a human can inhale enough of those toxins to receive a “toxic” dose.

MYTH: Mold is completely harmless.

As stated previously, you cannot completely eradicate mold from your home, but allowing it to grow into dangerous amounts without having it tested and/or looked at is also not advised. The effects of mold depend on a lot of variables regarding humans (ex: differing immune systems, amount of exposure, the kind of mold, allergies to certain molds, etc.), but there is no doubt that mold can cause damage to structures and personal belongings if left unnoticed or ignored.

MYTH: Mold remediation can be done easily from the home with common household cleaners, such as bleach.

While partly true, this is advised against if you want the job to be done thoroughly. There are too many unknown factors about the mold, such as its type, origin, and spread to trust this method. Bleach only kills certain kinds of molds, if they are on non-porous surfaces and in small areas. Bleach’s effectiveness to rid of mold on porous surfaces such as wood, drywall, paper, and textiles is highly questionable. Any pervasive mold problem should always be handled by a Certified Mold Inspector. While having the mold professionally analyzed and tested may be much more costly than doing it yourself, you can’t put a price on peace of mind.

MYTH: Small amounts of mold do not indicate a bigger problem.

This is false for numbers of reasons. Finding mold colonies, especially near an area you cannot fully see, could be just the tip of the iceberg. Again, always seek professional help with a mold problem, just to assure that it isn’t something bigger than what you’re seeing.

Coming Home from Vacation to Water Damage

2/26/2019 (Permalink)

The last thing that is on your mind when you’re on a vacation away from the Texas panhandle is whether a burst pipe has created a flood in your home. This can cause damage to not only your house, but all of your personal belongings as well. The best scenario is to prevent the situation from occurring, so that you will not need to come home from a relaxing getaway to such stressful and inconvenient events.


Prevention is key; burst and broken pipes can be very expensive and/or difficult to fix. We may think that “it will never happen to us,” but there is no such thing as being too precautious! If you’re planning to be out of town for an extended amount of time, especially during the harsher winter months, there are several steps you can take to prevent your home from being flooded: • Don’t turn down the heat too far. Leaving the heat on and at an adequate temperature, even if it is slightly lower than usual, can keep your home warm enough to prevent the pipes from freezing and bursting. Leave closet and bedroom doors open to allow full circulation throughout the home as well.

  • Leave the faucets slightly open for water to flow. The water doesn’t have to be left running fully. If you allow the faucet to at least drip, this helps relieve the pressure in your water system, which possibly eliminates water pipe repair.
  • Insulate your pipes. If you wrap your exposed pipes with towels, blankets, or other insulating materials, it provides extra protection from the cold.

Watch Your Home While Away

If you’re going to be away from home for several days, especially during the winter, it would be a great idea to have a family member, neighbor, or friend check on the home periodically. You may have them ensure that there are no frozen pipes or flooding, that the thermostat is working, the house is at a decent temperature, warm air is circulating throughout the home properly, and that the faucets are still dripping water. Another great idea is to use video cameras that you can view and access from your smartphone, tablet, or computer to personally check on the home. This won’t necessarily prevent a pipe from freezing and bursting, but it can allow you to at least get a professional there to do a water pipe repair sooner, which will prevent further damage to your home.

What to Do Until Help Arrives -Water Damage

3/30/2018 (Permalink)

What do you do when you find water damage in your home or office?

SERVPRO of West Amarillo has you covered. We have made a list of what to do and not do while you wait for help to arrive.

DO: (Clean Water)

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and table top items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately room temperature.

DO: (Contaminated Water)

  • Avoid all contact with sewage and items contaminated by sewage
  • Wash your hands thoroughly after contact with contaminated items

DON'T: (Clean Water)

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets. switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Leave oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceilings are sagging from retained water.

DON'T: (Contaminated Water)

  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminates.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

If your home or business has suffered a loss from water or sewage, call SERVPRO of West Amarillo today at (806)331-4555

Keeping Your Business Open During Restoration

3/30/2018 (Permalink)

Did you know?

As many as 50% of businesses my never recover following a disaster, according to the latest industry research. Failure to recover can be caused by closing the doors for too long while the restoration process is completed.

SERVPRO of West Amarillo prides itself in keeping businesses up and running if at all possible while we work to restore the building and contents. Whether the damage is caused by fire, smoke, or any type of water, we do our best to avoid closing of business. In the instance of fire or smoke damage, if the building is safe to operate out of, we can use a number of products and equipment, or even work after business hours to best suit your company's needs. The same applies for water damage. Our equipment can be placed in areas that will be out of they way for daily operations. If not, we can place drying equipment at he time of close and come back and remove it before the start of the business day to ensure a safe and pleasant day for employees and customers.

If your business has fire, smoke, or water damage, call SERVPRO of West Amarillo today: (806)331-4555

Flood Tips

3/30/2018 (Permalink)

Floods are one of the most common and widespread disasters in the United states. Whether your home or business is near a coastline, along city streets, in the mountains, near a river, or even in the desert- there is always a potential for flood damage.

SERVPRO of West Amarillo offers you these tips:

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around, and go another way. Six inches of swiftly moving water can sweep you off your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO of West Amarillo (806)331-4555

Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often and overwhelming task. The SERVPRO system is prepared to handle any sized disaster.

When fire and water take control of your life, SERVPRO of West Amarillo will help you take it back.